Beware Fraudulent Websites nano5sale.com and ipodsnanonsale.com

I posted this post on another blog on Friday but felt that this needed as much exposure as possible so I am recreating it a bit here. There are a couple of dodgy sites that I have spotted which are offering iPhones and iPods at ridiculously cheap prices. The old saying “If something is too good to be true, then it probably is” applied to me here and I did a bit of digging to find out what was really going on.

The websites i’m talking about are www.nano5sale.com and www.ipodsnanonsale.com These websites are nothing to do with the company they claim to be and I strongly suggest not transacting on it.

Beware dodgy websitesI did a web WhoIs search which stated that the website was registered in China by a Chinese company yet the address they give on the website is a New York address…to be specific it is a parking garage in New York, which doesn’t seem a likely place for a genuine apple reseller.

The email addresses on the website does not work as I have attempted to contact them regarding using a company name illegally on their site and as yet have had no response. I am currently trying other avenues to get hold of those in charge of the site.

So please don’t fall for this scam, as chances are you will never receive the product and it will make a serious dent in your Christmas present budget

Bye for now

Dave

103 replies
  1. fiona
    fiona says:

    thanks for the information. i had ordered the i phone from this company realised after it is china company. the payment has been approved but the order status is pending. i am so worrying, is there anything i can do?

    thanks for your time.

    Reply
    • DaveF
      DaveF says:

      Hi Fiona

      Did you pay by Credit Card?? If so contact you bank/card provider immediately and let them know you suspect the company that the payment was sent to, to be fraudulent and they should be able to advise you how you can stop this. I think likelyhood is they will start a chargeback and hopefully get your money back this way. But yes get hold of your card provider immediately and there fraud department will be able to help you.

      Hope this helps and please let me know if you have any contact from the website company and let me know how you get on with the bank.

      Fingers crossed for you

      Dave

      Reply
      • john garrett
        john garrett says:

        Hi there i stupidly bought a phone from this scamming company in october and still dealing with my bank to get my money back i thought this would have been easy as i used my visa card but no way ive now got the police involved as well along with apple who have got to supply a letter stating this is a fake phone and now got to send phone to the banks fraud squad more bloody cash so DONT BUY FROM THISSSSS COMPANY.

        Reply
        • DaveF
          DaveF says:

          Hi John

          Stick at it and you should be able to get your money back, i know there are a lot of hoops to jump through and it is a nightmare, but you cant let these scammers win. Just keep doing as the bank asks and then they cant refuse to refund you.

          Fingers Crossed

          Dave

          Reply
  2. Mark Perkins
    Mark Perkins says:

    Hi Dave,

    Many thanks for your warning, I nearly bought a phone from this site but like you I thought it sounded too cheap compared to the rest of the market place. I also noticed that the web address in the google search shows it as Dell !!!! and when you clieck the link it takes you through to their site. Also the site keeps crashing which also makes me suspicious. So thanks again for what you are doing it is appreciated.

    Mark

    Reply
    • DaveF
      DaveF says:

      Hi Mark

      Thanks for the comment, it means a lot and im glad you managed to avoid giving this company any of your money. Everytime I did a new check on this company I found something else that didnt add up so felt I needed to do this to stop others possibly falling into this trap.

      Glad you managed to avoid it and good spot on the Dell link, I missed that one!

      All The Best

      Dave

      Reply
    • DaveF
      DaveF says:

      Good stuff fiona, fingers crossed they will be able to stop the payment, a few people have contacted me saying they have managed to get their money back.

      Fingers Crossed

      Dave

      Reply
    • lauren
      lauren says:

      Hi i bought one on the 20th oct.. had doubts pqyment gone through. foned bank told me to wait till pqyment gone through to show name. rang bk today there going to send a goods nit recieved form to me. i fill it out an then there goin to take money from thete bank. there was no bad reviews or anything on internet when ibought mine or i would of thought again!!.. makes me angry how people can do this!.. hope u recieve ur money bk :). xx

      Reply
      • DaveF
        DaveF says:

        Hi Lauren

        Thanks for taking the time to comment, I must say from what I have heard in the comments, the banks so far have been brilliant so hats of to them for doing what they have been doing to get people there money back. From what I have heard a lot of people have go their money back, or have set the wheels in motion with banks saying that they will get their money back is good news. It’s the people who don’t know what to do and haven’t contacted the banks who I have worried about the most, and have advised so many people who thought they had lost their money and there was nothing they could do to get in touch with the banks, and I havent heard of anyone being turned away yet which is great.

        I am still trying many avenues to get this site taken down but as of yet no luck, hoping to force them to do it with all these bad reviews pushing this blog up the google page for people searching for nano5sale, to alert them before it’s too late.

        There will also be a post in the next few days about how people can find out if a website is legitimate or suspected of being fraudulent to try and inform people of what to look out for.

        Hopefully this will help

        Thanks again

        Dave

        Reply
  3. fiona
    fiona says:

    Hi Dave

    How are you today? That’s really quick reply. The bank can not do anything until six days later since 24th as on the website it does say six days guranteed delivery

    Reply
  4. fiona
    fiona says:

    The bank can not stop the payment because it has been approved. I placed the order on 24th at night, 25th China date and they claim the money on 26th. They used the company name: Shopping UK US Family Clothes to claim the money. The I phone is 199 pounds but they charge me 207.02 pounds.

    Really appreciated your previous time, Dave 🙂

    Reply
    • DaveF
      DaveF says:

      Ahhh what a shame, well hopefully they will be able to do something after the 6 days, did they say what they might be able to do after the 6 days?

      Dave

      Reply
    • DaveF
      DaveF says:

      Hey Huma

      Thanks for the comment, and i’m so glad that you managed to read this and stop yourself from making a payment to them.

      Thanks again

      Dave

      Reply
  5. john
    john says:

    Ordered a iphone on sat night, there took 2 payments from my account both for £204.31p, bank said need to wait 10 days before there can look in to it. But seen same iphone web page and write up on ebay a seller from London, bidder up to £400.

    Reply
    • DaveF
      DaveF says:

      Hi John

      This is interesting, buyers have a lot more protection on eBay so i’d be interested to look at this seller, have you got a link you could send me? There were no ties with this website to London, it could be that the nano5 site have just stolen this companies details in order to look legit, but without seeing it I wouldnt know.

      Thanks for the comment

      Dave

      Reply
        • DaveF
          DaveF says:

          Hi John

          I cant tell with this one, the description looks like a copy from Nano5sale and the delivery details are similar, however with Paypal buyers have Buyer protection and because of this especially with Paypal I wouldn’t worry so much about getting there money back.

          But yes they are similar and I would still be a bit wary of it, thanks for the spot.

          Dave

          Reply
    • john finnigan
      john finnigan says:

      Well iphone4 as come at last with a phone cover and a sim card cutter and a 32gb that i did not order, it was a 16gb so not to bad, phoned the bank there said to keep the case open just in case fault with iphone, been on you tube to check the real one to the fake iphone and the one that i have got looks real coz mine as the dark screen, the fake is alot lighter and mine as a steel silver band round the edge the fake is a plastic silver band.

      Reply
      • DaveF
        DaveF says:

        Hi John

        This is an interesting turn of events, it seems unlikely that the iPhone would be genuine, not even the best importers / bulk buyers can get their hands on brand new iPhones for that price. You should be able to go to Apples website and input the serial number found on the back of the unit and they will be able to verify if it is real. If its real then congratulations you have the bargain if the year.

        However there have been other people commenting on the blog who have received phones and they have confirmed the ones they have received are fake.

        Let us know how it goes, and thanks for taking the time to comment

        Best regards

        Dave

        Reply
        • john finnigan
          john finnigan says:

          phoned apple there said the phone is registered but its out of warranty. but cannot get the internet need to get the UK setting on phone some how help.

          Reply
  6. Eddie
    Eddie says:

    Hi Dave.
    I fell for it! I ordered a £199 iphone 4 and no sooner had i done so i had misgivings about the website. For starters i tried to pay by Mastervcard and one the page after entering detials it again prompted me to choiose Visa (mastercard was suddenly not an option!!) it kept crashing and until i chose to pay with an alternative VIsa card the payment would not go thru. Then i got VISA’s own verification site and i duly completed this. This made me thiunk that the web site was legit since it seems, VISA sanction and work with them (that is my intepretation of course) . The suspicious thing unlike most other websites is that no email notiofication of prchase was ever received and the web page allowed me to enter my “account” only to say the order was “bring prepared” . Three days later i could no longer access my nano5sale.com account, my email or password is not recognised. 6 days later, no phone received and no reply to 3 email send via their contact page. I will now contact VISA as you suggest and report back. Good work on hightlighting this scam. I am most certain that is what this is. More needs to be done to highlight and prohibit such sites but you’re doing a good job mate

    Reply
    • Eddie
      Eddie says:

      update: Day 6 no phone received. Spoke to VISA Retail Disputes dept. 0044 (01702) 271408. The cannot cancel the payment BUT if the item is not received in 15 days from date of transaction you can file a claim via Visa for “goods not received” and visa will get you the refund. As a matter of interest, the value on your statement will vary from the unit cost as the supplier (?) is chinese and a foreign exchange rate is applied, this value will no doubt be higher than the £199 advertised no doubt!. the web site receiving the payment was http://www.topjerseyfactory.co.uk according to Visa. perhaps this web site ought to be checked and warnings issued? Thanks again Dave for the time you have taken to warn innocent buyers about this scam.

      Reply
      • DaveF
        DaveF says:

        Hi Eddie

        Thanks again for putting all the great information on the blog, and obviously sorry to hear you fell for it in the first place, but this was the most convincing scam site I have seen in a very long time. I’m glad to hear that the bank and VISA have been good to you and managed to get the ball rolling with a refund.

        Thanks again for commenting, and well done on getting your money back

        Dave

        Reply
  7. Karl
    Karl says:

    Yup, after listening to the wife complain on and on I caved, did a quick search (really late at night) did a quick check and Norton showed the site as a safe site, there were no reviews, so took a gamble and went for it. In the cold light of day I knew it was a scam, lesson learnt, alcohol and internet shopping are bad……
    Rang the bank in the morning and had 4 different stories on what to do now. 1st one was I couldn’t lodge the complaint until AFTER the payment appeared on the card, then couldn’t complain until after the 6 day delivery slot, then had to wait a month! then finally 15 days.
    Will find out how the bank proceed from Wednesday, now not only have wife complaining she wants an iPhone and I haven’t got her one yet, but am gonna have to “hope” I get my £207 back. Will try and update when I know, will also link this blog to my blog to make more people aware if that’s ok?

    Reply
    • DaveF
      DaveF says:

      Hi Karl

      Of course, please feel free to link to the blog, the more people who see this the better 🙂

      You did the best thing by letting the bank know ASAP. If you don’t hear from them, just keep ringing them and eventually they will let you the best action to take. I have heard of a few people who were told to wait the 6 days to give them chance to deliver the product, and then after the 6 days they will start the process of getting your money back.

      Let us know how you get on

      Dave

      Reply
      • Karl
        Karl says:

        Well, today a phone arrived…..

        It looks like an iPhone, it is in a box for an iPhone, but sadly it is NOT an iPhone, it’s a copy. I have to admit a well done copy, but a copy non-the-less.

        The saga continues

        Reply
        • DaveF
          DaveF says:

          Hi Karl

          This is an interesting twist as they have now completed the transaction as you have received a product. Interesting to look at the fine print, as I never saw it referred to as an Apple iPhone 4 just an iPhone 4.

          Still quite a nasty scam and misleading to most if not all.

          If its not what you want (I imagine not) then you still should be able to contact the company and sort out a return/refund. If worst comes to worst claim it is faulty and doesn’t work demanding a refund. This wold normally work.

          Let us know how it goes

          Dave

          Reply
  8. Mark
    Mark says:

    Hi All,
    I have received a package today from Nano5sale.com but unfortunately I’m away on business all week. I have spoken to my family who have opened the box to reveal a phone that appears on the face of it an Iphone 4. They have also provided me with photos of the phone, box, instructions, charger & earpiece. Until I get home on Friday I can’t confirm whether it is a fake or not but suffice to say I have received a package from China and I tracked it all the way to my house through EMS. When I get home later in the week I’ll confirm back whether it’s a fake or not. I hope this information is of interest to any one that has purchased through nano5sale.com?!

    Reply
    • DaveF
      DaveF says:

      Hi mark

      Thanks for the comment, if you check out Karl’s comment below it looks like they are sending out fake or copies of the iPhone. Please let us kow for sure when you get home and check it out.

      Thanks

      Dave

      Reply
        • DaveF
          DaveF says:

          Hi mark

          Make sure you intact the bank and get th ball rolling on returning the item and getting your refund. Plenty of people have done it and you should be able to too.

          Let us know how you get on

          Best wishes

          Dave

          Reply
  9. Kevin Hogarth
    Kevin Hogarth says:

    Totally Scammed. I purchased 1 White 32gb and 1 Black 32gb from the website. Cost me £270 each. 1 has arrived. It is a fake. Does anyone know if there is any way I can get any money back?

    Reply
    • DaveF
      DaveF says:

      Try and contact the company that sent the iPod saying that it has been mis-sold and mis-represented as it is not what you expected. If that fails try and contact your bank or Visa/MasterCard and tell them what has happened and if need be point them to this blog. I know some pas of Visa know about this blog and the dodgy website so hopefully it won’t be new to them.

      Hope this helps and let me know how you get on

      Dave

      Reply
  10. james
    james says:

    nice blog dave.. saved me a packet… it really was to good to be true. iv been self employed for a while trying to import units from china but im always to sceptical about who im buying from.. now with this blog i see i have good reason…..cheers

    Reply
    • DaveF
      DaveF says:

      Hey James

      Thanks for the comment, the last comment from John sounds like he has been sent a real unit although he admittedly hasn’t confirmed it with Apple. Thee have been a handful of others though that have emailed me and left comments here stating the phones they received are obviously fake. I’m glad that I managed to save you some dinero on products that either aren’t real or not what you were expecting.

      I’m intrigued, what is it exactly you import? If you don’t mind me asking, I’ve always had an interest in that type of business. Feel free to drop me an email at davefthewebguy@gmail.com if you don’t want to discuss publically.

      Hopefully hear from you soon

      Dave

      Reply
  11. Sharon
    Sharon says:

    Well we fell for this one too. We got our delivery today 2 and a bit weeks after the order. We had already put a claim through visa saying it was a fraud. The phone is most certainly a fake. It is in an apple box and looks like it should but when we tried to use it, the phone is not working as it should. Will take it to an Apple store and see if they can verify it is a fake and then try to return it. Let you know how we get on

    Reply
    • DaveF
      DaveF says:

      Hi Sharon

      Thanks for the info and thanks for the comment, I’m sad to hear that the phone is fake, although I am surprised that you received a Phone at all. Let us know how you get on and any information you get.

      Best of luck

      Dave

      Reply
  12. Richard
    Richard says:

    Oh sh!t I got scammed…… I was really excited when someone sent me a link for this web site, order and white iphone 4 for £199, they debited my card for £203 urgh!, no email confirmation urgh!, no confirmation or tracking number of delivery urgh!, descritpor on my Visa card some tea company in China urgh!, called the UK company on the site “no sir you’ve been had” urgh!, initiated a chargeback on the card urgh!………… I recevied a parcel in the post today and guess what was in it, a “chiPhone 4”, you guessed it a fake iphone 4 form China. Serves me right for not investigating the scammy site nore.

    Reply
    • DaveF
      DaveF says:

      Hi Richard

      I’m sorry to hear this, make sure you keep on to the banks and keep up to date with them. They should be able to get your money back through the chargeback but will probably have to send the product back, again the bank should be able to help you with who to send.

      Let u know how it goes

      Dave

      Reply
  13. Steve Kittler
    Steve Kittler says:

    Ordered an iPhone on 25 Oct for my youngest son’s xmas present. E-amiled asking if my order had been successful. Got a reply asking me to wait. Money was taken from my account £211. Waited, no iPhone, sent e-mails and have haad no reply. I’ve contacted my bank and am trying to get my money back. Dont order from this site.

    Reply
    • DaveF
      DaveF says:

      Hi Steve

      You have done the right thing by contacting the bank, keep up with it and keep chasing them up on it. Most people I have spoke to have got their money back o hopefully you will be the same.

      Let us know how u get on

      Best wishes

      Dave

      Reply
      • Steve Kittler
        Steve Kittler says:

        I’ve printed off my e-mails to them to send off to my bank. They’re sending me a claim form to get my money back. I’ll let you know how things are progressing. Cheers Dave. Keep up the excellent work.

        Reply
        • DaveF
          DaveF says:

          Hi Steve

          Glad to hear things are progressing this is a good sign that things are moving in the right direction.

          Keep us posted on what happens

          Thanks again

          Dave

          Reply
  14. Karl
    Karl says:

    FYI the quickest way to check if it’s a fake is to connect the USB charger, if the charging light says “USB” then it isn’t an iPhone. The helpful staff in Apple have confirmed mine is a fake, but were amazed that these are incredibly good copies, metal sides, VERY similar weights, and very convincing skin on the OS. If I had paid £100 I would have kept it as a nice cheap copy, but it’s going back. Should anyone know the address to send it back, a condition of a refund through the bank, then I would appreciate the help, all I have is the Chinese writing that I am trying to decipher.

    Reply
    • DaveF
      DaveF says:

      Hi Karl

      Sorry to hear this Karl but thanks for the information this should be useful to any people who have received ‘phones’ and can tell if thy are rel or not.

      I will see if anyone can help you regarding sending the unit back and if I find anything out il let you know.

      Thanks for the comment, and all the best

      Dave

      Reply
  15. john finnigan
    john finnigan says:

    A good test to find out if its real is to get a steel spoon and use it to move the screen, if it moves the screen its a fake, only finger touch can move the screen.

    Reply
    • DaveF
      DaveF says:

      Hi John

      Other buys have reported having received a sim card cutter and covers in the box which again is not something that Apple ship with their phones.

      Thanks for the tip with the spoon that’s a good indication for if it is fake or not.

      Regarding the phone Internet the only thing I can suggest is contacting the phone network you are with, O2 , Vodafone etc and asking them to see if their is any advice they can give you at their end to enable mobile internet.

      Hope this helps and fair play by the sound of it you are the only one who I have heard of who has received an Apple iPhone instead of a chiPhone

      Kind Regards

      Dave

      Reply
  16. john finnigan
    john finnigan says:

    Hi Dave its a fake been to phone shop and yes a very good fake, and there cannot help to get me on the internet so its changeback time.
    Thanks John

    Reply
  17. lauren ward
    lauren ward says:

    hi dave. just an update to you and the rest who have been scammed so stupid people!! i recieved my money back yesterday!! i am so happy as now i can treat my kids to a better christmas with more toys and not buy another phone again without a legit website!! thanks for your comments dave ! hope other people get there money bck an keep up the work with these websites theres to many scammers and they need stopping!!

    lauren x

    Reply
      • DaveF
        DaveF says:

        Hi Lauren

        Thanks for the comment, I am about to write a follow up post now regarding this and several other site which have started popping up being run by the same company. Thankfully many people have managed to get their money refunded after receiving fake iphones or (ChiPhones) as they have become known.

        I am just about to have another call with trading standards regarding this and will keep you posted in the next post.

        Kind Regards

        Dave

        Reply
        • Lalith
          Lalith says:

          Hi Dave,
          Pl indicate how you got the money back. Our bank (HSBC) refunded money initially but got it back when we received the fake iPhone. I contacted the dispute chargeback unit and they promised to send me an email with a declaration form which I’m waiting to receive. They said when I fill the form and send back they’ll again look at the dispute.
          Pl advise.

          Reply
          • DaveF
            DaveF says:

            Hi Lalith

            You will need to use the form that HSBC send you, if you haven’t received it, keep pestering them until they do give it to you. When you get this form you need to state that the website was falsely advertising genuine Apple iPhones and the one they have sent you is a fake copy and not what you believed you were ordering. State that you wish to send the fake phone back and receive a full refund. Again feel free to point them to this blog so they can see the comments from others who have had the same problem and received refunds.

            Hope this helps

            Dave

  18. fiona
    fiona says:

    Hi Karl and Dave,

    I am Chinese, how can i help with the chinese writting? I can read, write chinese charactor. I got the return address from the receipt of International (Reional) Express Mail Waybill which is
    薛磊(sender)
    凤岗实业,
    Shanghai,
    200031,
    China.
    Telephone: 0086-21-6421-4361
    Do you got the same address i had? Oh by the way i received well dodgy iphone4!! I dont get it why some others people have to check with the iphone shop to confirm whether is real or not? As mine one can tell it is fake straight away. I won’t pay any penny for that dodgy iphone. I rather pay more money to get real one.

    I contact the bank to ask me send it back by recording delivery and copy the receipt, post the receipt to the bank then they will investigation.

    I been busy look after my baby so stop go to this website for a while. Oh no more and more people get into this scam now. Hope everyone can sorted.

    Reply
    • DaveF
      DaveF says:

      Hi Fiona

      Maybe you can help, i have tried contacting the seller many times but have just been ignored. You may have more luck trying to contact the company that host these dodgy websites. There are two, the website ipodnano5gsale.com is hosted by a company at http://www.bizcn.com and the famous nano5sale.com address is hosted by http://www.xinnet.com As you can read and write Chinese you may be able to contact the hosts and demand that these websites be taken down as they are fraudulent and are used to scam people of their money by selling fake iPhones whilst misleading people they are buying genuine Apple iPhones.

      Please let us know if you can do this and if so how you get on.

      Kindest regards

      Dave

      Reply
    • DaveF
      DaveF says:

      Hi Richard

      Thanks for the comment and yes thanks for spotting that one, it used to be at the top of the contact us page. I’m currently writing a follow up post to this as more and more of these sites are popping up on the web from the same scammers.

      Cheers

      Dave

      Reply
    • DaveF
      DaveF says:

      Hi Derek

      I’m sorry to hear this but you should be able to get your money back. You need to contact your bank or card provider and let them know that you want to raise a dispute as the website you now know to be fraudulent. Feel free to point them to the comments on this blog.

      The bank should be able to sort this out for you, let us know how you get on

      Kind Regards

      Dave

      Reply
  19. john finnigan
    john finnigan says:

    Got a email today if not happy with iphone return to= HAO CHEN, 26 FENG MEI, PUTIAN CITY, FUJIAN PROVINCE, CHINA, CODE 351100, TEL 13626937701 do not know to send or not ?

    Reply
    • DaveF
      DaveF says:

      Hi John

      This is a weird one I’m not sure how to best advise on this one. I would contact the bank or trading standards and see what they say about this. The worry is that you send it back and then never hear anything back from them. Let us know how you get on and sorry I couldn’t be any more use to you.

      Best wishes

      Dave

      Reply
        • Lalith
          Lalith says:

          I too got the same address! Can someone
          let me know whether you have checked for the genuineness of the address and whether someone has posted the thing back to this address? Also by posting someone has got the money back from them or we should claim from our bank once posted? Apprecaite your advise please.

          Reply
        • john finnigan
          john finnigan says:

          Hi Lauren no have not sent back, do not know what to do may not see iphone and money again, will ring bank for info on returning it.

          Reply
          • DaveF
            DaveF says:

            Hi John, Laura and Lalith

            I think the best course of action is to seek advise from either your bank or local trading standards authority on this one. Obviously you don’t want to send it back and end up with no phone and no money, I imagine you will need to send it back but you will want some assurances that you will get your money back. If you explain the situation too the banks they should hopefully be able to advise you on this.

            Let us know how you get on

            Dave

  20. Karl Dawson
    Karl Dawson says:

    I have also had a reply back from them with regards to an address, it is as above:

    26FengMei road, Putian City, Fujian Province, China.
    Code: 351100
    Consignee: Hao Chen
    Tel: 13626937701

    I would add this is NOT the same as the address on the packing note sent with the chiPhone. Still waiting for LloydsTSB to do ANYTHING with regards to this, as all has to be done via snail mail and they are incredibly difficult to converse with on the phone…….
    As the email address is not allied with the website, nor is the physical address, nor does it match the dispatching address I am waiting for confirmation from the bank that they want the phone sending to this “new” address, as I would prefer an assurance that I am “covered” so to speak.
    I am almost at the point of just giving the phone to my 4 year old to use as an mp3 player……

    Reply
  21. Karl Dawson
    Karl Dawson says:

    as another update, the bank are stating that I MUST send the item back to the address provided as cases are being lost as the company are stating that they have provided a returns address.
    So, if you have been scammed, you now have to post the chiPhone, via registered mail to the address supplied and send a copy of the recorded delivery slip to the bank also. It will cost circa £15-20 to send it back. Oh joy

    Reply
    • DaveF
      DaveF says:

      Hi all

      I thought I should keep you updated on this information I have received in an email from a guy called Steve (Thanks Steve) so here is the info Steve sent across.

      Kind Regards

      Dave

      “Hi Dave,

      I phoned the bank today. I told them I’d received the fake iPhone. They asked me to provide e-mails from the sellers, any screen shots of the website advertising the iPods or iPhones. They also said take it to a retailer and get written verification that it’s fake. Also to send it back to the address they’d supplied via email and keep proof of postage and send that in too. They said they should be able to get the money back in 7 – 14 days. Please pass on to anyone else. ”

      And a follow up email here:

      “Hi Dave,

      I’m in the process of printing off a screen shot of nano5’s website to send to my bank. On the site itself it states on the product details that the ‘iPhone’ is factory sealed and unlocked from apple with a full warranty. I’m also printing off everything else to do with this ‘iPhone’ as the specifications set out on the nano5 site are apple specifications but not the spec of the phone they send out. Might be a good idea for everyone else to print this off and send it to their Bank. “

      Reply
  22. DaveF
    DaveF says:

    Hi all

    I thought I should keep you updated on this information I have received in an email from a guy called Steve (Thanks Steve) so here is the info Steve sent across.

    Kind Regards

    Dave

    “Hi Dave,

    I phoned the bank today. I told them I’d received the fake iPhone. They asked me to provide e-mails from the sellers, any screen shots of the website advertising the iPods or iPhones. They also said take it to a retailer and get written verification that it’s fake. Also to send it back to the address they’d supplied via email and keep proof of postage and send that in too. They said they should be able to get the money back in 7 – 14 days. Please pass on to anyone else. ”

    And a follow up email here:

    “Hi Dave,

    I’m in the process of printing off a screen shot of nano5’s website to send to my bank. On the site itself it states on the product details that the ‘iPhone’ is factory sealed and unlocked from apple with a full warranty. I’m also printing off everything else to do with this ‘iPhone’ as the specifications set out on the nano5 site are apple specifications but not the spec of the phone they send out. Might be a good idea for everyone else to print this off and send it to their Bank. “

    Reply
  23. Derek
    Derek says:

    Has anyone sent the phone back to the adress and received a refund? Just about to send mine back and see what happens. Any advice before i do??

    thanks

    Reply
    • DaveF
      DaveF says:

      Hi Derek

      Karl below has sent his back and is now awaiting his bank to get the ball rolling with the refund. Others have been offered partial refunds by the scammers . There is no way you should accept this…I think sending the item back from nstruction from your bank is the way to go on this one.

      If anyone else reading this has any advice for Derek please leave a comment.

      Kind regards

      Dave

      Reply
  24. Karl
    Karl says:

    and still I wait, really Lloyds, this is the best customer service you can offer?!?!?!

    So, as told, by Lloyds, waited 15 days from sending the item back to China, rang them today, and got told, you guessed it, to wait another week and they will NOW look into it. Honestly, they will not enter into email correspondance (apparently it’s not as secure as snail mail, really, love to know how that could be true), their customer contact staff are so varied in ability it’s a joke, from absolutely useless, totally bored (you could just hear nothing was happening), really helpful (but completely wrong and misguided) to ONE person who has actually answered a question without contradicting themselves.

    I will report back if anything ever gets sorted.

    Can I ask, anyone who has had a resolution, can I ask which bank you use and how well they have dealt with this? Lloyds state that they will give you the money back within 7 days on the web, though this does not seem to be the case in the real world.

    Reply
    • DaveF
      DaveF says:

      Hi Karl

      Thanks for commenting and sharing your story so far, it really does soundalike your at the last hurdle now and it’s a shame the bank are dragging their feet a bit on this one. Sadly I have no first hand experience on this one and you are the first person wo has commented on this stage.

      If anyone has any experience with dealing with the banks in getting your money back, please can you let Karl know your experiences and any advice would be well received.

      Thanks again Karl

      Dave

      Reply
  25. Oliver
    Oliver says:

    I paid for item on 24/11/2011 and received it yesterday but I have got about 5 emails from them. Do you think this could help?

    Reply
  26. Oliver
    Oliver says:

    Hello,

    I’m quite happy that I have found your page. First thing: Thank You very much Dave
    and here is my story:
    I’m foreigner student in UK/Bournemouth. I study and work hard at the same moment. I had some extra money than I decided to buy my lovely “iphone” . O paid for it 24. or 28 November. I was waiting and waiting and yesterday I received this …. I don’t know how to call it. 🙁 I ordered 16Gb for 199pounds and I received 32GB chi phone for 207pounds. I have about 5 mails with tracking number from them. I’m sure that it is fake because I’ve red all contribution’s here. Thank you again. Do yo think can I go to Lloyds personally? Because I prefer to go personally…. you know… my english isn’t best :)….. Thank you for every single advice Oliver

    Reply
    • DaveF
      DaveF says:

      Hi Oliver

      Thanks for commenting on the post and i’m sorry to hear you were conned by this scam. From what I have heard by the comments on this blog, you may need to go to an Apple store to have them prove that your phone is fake, i think they give you something in writing to back this up. Then you need to print off all the emails that were sent to you from the company, and if possible any print outs of the website stating they were offering an ‘Apple iPhone’ … this should then give you everything you need to build your case.

      As for going to see the bank you would have to call your local branch and see if you could make an appointment with someone to help you with this. Most people have managed to speak to the fraud departments of their banks over the phone and i’m not sure if they have this facility in branch. However you could ask if a bank manager could take care of this for you as English isnt your first language. I would hope they would be able to accomodate you in this way.

      But yes your first port of call must be the bank, I would try and call first and explain what has happened and try and get the ball rolling with the fraud department, if not then try and go into the bank and see if they can help you there.

      Wishing you all the best

      Dave

      Reply
  27. Oliver
    Oliver says:

    Hi guys. Please what do you think about it?I wrote mail to the company about refunding and here is the answer.

    hi, sorry for late reply, the extra fee is taken by the bank in youir location, kind of handling fee,pls noted
    if you really not like the item, you can return it back, after we receive your returned item, we will credit back your money,pls noted
    return adress: 52 HuiZhang Nan Er Li Road, SiMing Area, XiaMen City, Fujian Province, China
    Code: 361000
    Consignee: Miss XU
    Tel:15710666110
    we suggest you delivery it via Royal Mail, not DHL pls noted, by the way, pls write your mail box and your full name on the mobile phone box for easy check,
    and pls tell me the returned tracking number,dont write iphone4 in the envelope, write mp3 or mp4, pls noted,
    Thanks
    kate

    Reply
  28. Lauren Ward
    Lauren Ward says:

    Hi oliver. That address u got I gt the same addres but number 96! I cheked if the raod is reckonised but its not.the city is china customs, wether that is it i do not no.. Av u cntacted bank? I put Fake iphone 4.. there trying to dodge the VAT. ive sent mine back now anyway keep checking tracker. its reach china but not been signed for yet or anything. bank have emails ive sent and recieved, reciepts of sending item back, apple confirmation that its fake. Speak to ur bank they wil advise u! I sent mine threw royal mail an gve them tracking number b4. My natwest bank have been really helpful! Hope u get it sorted :).

    Reply
    • Oliver
      Oliver says:

      I did it this way. I received fake i phone on Friday. I decided to sent item them back as soon as possible. It was Monday. Because on their page is written: We guarantee Refund and return Item purchased through that page is available in 7 days since item has been received. I have all receipts and tracking number’s…. I do not really trust them but I hope hope hope and if no anyway I can show everything to the bank. What do you guy’s think about it?

      Reply
  29. Vikas
    Vikas says:

    Hi Dave,

    I am staying in USA and Unfortunately I am also a victim who purchased the IPhone 4 from this site. I am trying with my bank to dispute the transaction and have followed all the steps which you guys have shared.

    I have sent mail to the merchandise couple of times to provide the return address, but have not got any response until now. My Bank is requesting for return shipment and provide the tracking number.

    If anybody has returned the shipment , Please provide me the return address. Also appreciate if anybody can let us know they have got the Money back from the Merchant.

    Thanks for all who posted the comments.

    Thanks,
    Vikas

    Reply
    • DaveF
      DaveF says:

      Hi Vikas

      As you can see from the comments below, the Bank will not process a refund to you as you have received the unit. Therefore you will have to send the unit back to the retailer which is over in China. Make sure you send this via a trackable method and provide all of this informnation to the bank. As soon as the tracking can confirm that the unit has been received in China, then they can start the ball rolling with your full refund.

      Hope this helps

      Dave

      Reply
  30. Karl
    Karl says:

    Just to conclude my involvement in this fiasco…..

    Bank finally initiated a chargeback on my behalf, and have given me my money back, with the caveat that should I have not sent it back etc then they will contact me to take the money again. So basically if you follow all of the guidance, send it back recorded etc then you will eventuality get your cash back.

    Reply
    • DaveF
      DaveF says:

      Hi Karl

      Thanks for the comment, yea it seems that, that is the general consensus amongst the banks, it is up to you to send it back but aslong as you can prove it then they will refund you. it is a shame it will take a while for some people to get refunded, but money is better than no money.

      Wishing you all the best for 2012

      Dave

      Reply
  31. bata
    bata says:

    hi dave, i was on of the victim and i bought iphone4 on november and they send me on but it was on china loungueg and the internet it doesn`t go through so i contact the customer service and there were some one called lucy he , i told here i am not happy with it so she said you can send it back and we will refund your money ,,,and thats what happend i send it back on the 6th decamber and it cost me £60 extra and the phone it`s held by the customs until now it`s 3 weeks now!!!!and i try to contact her from 16th december she doesn`t replay …really it`s very sham…

    Reply
    • DaveF
      DaveF says:

      Hi Bata

      Im sorry to hear you have had so much trouble with this. I know it is a terrible scam but you have done the right thing, make sure you keep on to the banks chasing your refund, and make sure you keep tracking the parcel so you can see when it is received.

      Keep up to date with where it is and keep chasing the back for your refund.

      Kind Regards

      Dave

      Reply

Trackbacks & Pingbacks

  1. […] have been inundated with comments and e-mails from the dodgy iphone / ipod website the blog can be found here.  I have with the help of some other great people trying to make sure people got their money back […]

  2. […] If you haven’t heard the story regarding these fraudulent websites already you can read the first post here! with all of the comments from people who had spotted or not spotted the dodgy sites and the stress […]

  3. […] If you haven’t heard the story regarding these fraudulent websites already you can read the first post here! with all of the comments from people who had spotted or not spotted the dodgy sites and the stress […]

  4. […] fallen for the scam and those that had read the blog just in time (You can see the original post here). It was because of this that I realised if everyone knew how to do a few checks and knew what they […]

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